1. Cancellation Rights: Users of our online platform have the right to cancel their booking under certain circumstances. The cancellation rights and applicable terms may vary depending on the type of service or product offered on our platform. Please refer to the specific terms and conditions related to the service or product you booked/ordered.
2. Cancellation Period: The cancellation period refers to the timeframe within which a cancellation request can be made without incurring any penalties or charges. The duration of the cancellation period may differ depending on the service or product. Please review the cancellation terms mentioned in the service or product description for the specific cancellation period applicable to your booking.
3. Cancellation Process: To initiate a cancellation, users are required to follow the cancellation process outlined on our platform. Typically, this involves logging into your account, accessing your booking details, and selecting the cancellation option. Alternatively, you may be required to contact our customer support team directly to request cancellation. Please ensure to provide accurate and complete information during the cancellation process.
4. Cancellation Fees: Depending on the specific service or product, cancellation fees may apply. These fees are designed to cover costs incurred by our platform due to the cancellation. The amount of the cancellation fee, if applicable, will be clearly mentioned in the service or product description or communicated during the cancellation process. Please note that certain bookings or subscriptions may be non-refundable or subject to higher cancellation fees based on specific terms and conditions.
5. Refunds: If eligible for a refund, the amount refunded will depend on the cancellation policy and any applicable fees. Refunds will typically be processed using the original payment method. The time it takes for the refund to appear in your account may vary depending on the payment provider and their processing times. Please note that refunds are subject to the terms and conditions of the service or product, and certain restrictions may apply.
6. Modification and Exceptions: Our online platform reserves the right to modify or amend the cancellation policy at any time. Any changes to the cancellation policy will be effective immediately upon posting the updated policy on our platform. In certain exceptional cases, such as force majeure events or other unforeseen circumstances, our platform may make exceptions to the cancellation policy to ensure fairness and customer satisfaction.
We encourage you to review the cancellation policy carefully before making any bookings or subscriptions on our online platform. If you have any questions or need further clarification, please contact our customer support team, who will be happy to assist you.
Thank you for your understanding and cooperation.
CIRCLEXPERTS INTERNET PRIVATE LIMITED
